Shipping policy
At TheSparkleGrid, we ship diamond painting kits and paint by numbers kits to crafters across the world. Every order is handled with care and comes with full tracking so you always know where your kit is.
Support email: sparklegrid.work@gmail.com
FREE SHIPPING
We offer free worldwide shipping on all orders over $75 USD.
Orders below $75 USD have a flat-rate shipping fee that is calculated automatically at checkout based on your delivery location. You will see the exact shipping cost before you complete your payment.
PROCESSING TIME
Before your order ships, it needs to be processed and packed.
Standard kits (diamond painting and paint by numbers):
1 to 3 business days
Custom photo kits (diamond painting or paint by numbers from your own photo):
3 to 5 business days
Processing happens Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
DELIVERY TIME
After your order is dispatched, standard delivery takes 7 to 15 business days depending on your location.
Estimated delivery by region:
United States: 8 to 14 business days
United Kingdom: 8 to 14 business days
Canada: 10 to 16 business days
Australia: 10 to 16 business days
India: 7 to 12 business days
Europe: 10 to 16 business days
Rest of World: 10 to 20 business days
These are estimates and not guarantees. Delivery times can vary due to customs processing, local postal conditions, peak seasons such as Christmas, or other factors outside our control.
TOTAL ESTIMATED TIME FROM ORDER TO DELIVERY
Standard kits: 8 to 18 business days
Custom kits: 10 to 21 business days
If your order has not arrived within the estimated window, please check your tracking link first. If tracking shows no movement for more than 5 business days, contact us at sparklegrid.work@gmail.com and we will investigate immediately.
ORDER TRACKING
Every order ships with a tracking number at no extra cost.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.
You can track your order at any time using the tracking number provided. If you have not received your tracking email within 5 business days of placing your order, please check your spam or junk folder first. If it is not there, email us at sparklegrid.work@gmail.com and we will resend it straight away.
DO YOU SHIP WORLDWIDE?
Yes. TheSparkleGrid ships to over 100 countries worldwide. We ship regularly to:
- United States
- United Kingdom
- Canada
- Australia
- India
- All European Union countries
- New Zealand
- South Africa
- Singapore
- United Arab Emirates
- And many more
If you are unsure whether we ship to your country, email us at sparklegrid.work@gmail.com before placing your order and we will confirm.
CUSTOMS, DUTIES, AND IMPORT TAXES
TheSparkleGrid ships from our fulfillment centre and all orders are dispatched internationally.
Customers outside India may be subject to customs duties, import taxes, or VAT charges imposed by their local government. These charges are determined by your country's customs authority and are entirely outside our control.
Please be aware of the following:
- Customs fees are the responsibility of the customer and are not included in the kit price or shipping fee
- We are unable to predict the exact amount as it varies by country, order value, and local regulations
- We cannot mark orders as gifts or undervalue packages on customs declarations as this is illegal
- If a package is held at customs and you choose not to pay the customs fee, the order will be returned to us. In this case, we will refund the product cost but not the original shipping fee.
If you have questions about potential customs charges in your country, we recommend checking with your local customs authority before placing your order.
WHAT HAPPENS IF MY ORDER IS LOST?
We consider an order lost if tracking has shown no movement for 20 or more business days after the dispatch date.
If your order appears to be lost:
Step 1: Check your tracking link for the latest update
Step 2: Check with your local post office as parcels are sometimes held there
Step 3: Email us at sparklegrid.work@gmail.com with your order number
If we confirm your order is lost, we will either send a free replacement or issue a full refund, whichever you prefer.
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
If your kit arrives physically damaged during shipping, email us at sparklegrid.work@gmail.com within 7 days of delivery with:
- Your order number
- A clear photo of the damage
We will send a free replacement within 1 to 2 business days. You do not need to return the damaged item.
INCORRECT DELIVERY ADDRESS
Please double check your delivery address carefully before completing your order. We begin processing orders quickly and cannot guarantee address changes once an order has been dispatched.
If you notice a mistake in your address immediately after placing your order, email us at sparklegrid.work@gmail.com as soon as possible and we will do our best to update it before dispatch.
If an order is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
MULTIPLE ITEMS IN ONE ORDER
If you order multiple kits in one order, they will generally ship together in the same package. In some cases, items may be shipped in separate packages if they are being fulfilled from different locations. You will receive tracking information for each package separately.
CURRENCY
All prices on TheSparkleGrid display in your local currency for easy browsing. All transactions are processed in INR (Indian Rupee) at checkout. The displayed price is a converted estimate. Your bank or card provider applies its own exchange rate at the time of payment.
CONTACT US FOR SHIPPING QUERIES
For any questions about your order, tracking, or delivery:
Please include your order number in your email so we can help you as quickly as possible. We respond to every message within 1 business day, Monday to Friday.